Shipping policy

Thank you for choosing JOCHELLE! We are committed to providing you with the best possible shopping experience, including reliable and efficient shipping services. Please review our Shipping Policy for the UK below:

  1. Order Processing:

    • Orders are typically processed within 1-2 business days after payment confirmation, excluding weekends and public holidays.

  2. Shipping Methods:

    • We offer standard and expedited shipping options for deliveries within the UK.
    • Standard shipping typically takes 3-5 business days for delivery.
    • Expedited shipping generally takes 1-2 business days for delivery.

  3. Shipping Rates:

    • Shipping rates are calculated based on the weight of the package and the selected shipping method.
    • We may offer free shipping promotions for orders that meet certain criteria. Please check our website for any ongoing promotions.

  4. Delivery Destinations:

    • We currently offer shipping services to addresses within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

  5. Delivery Tracking:

    • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
    • You can track the status of your delivery using the provided tracking number through our website or the courier's tracking portal.

  6. Shipping Restrictions:

    • Certain items may be subject to shipping restrictions or regulations that could affect delivery times or destinations. We will notify you if any such restrictions apply to your order.

  7. Delivery Issues:

    • In the event of delivery issues, such as lost packages or damaged items, please contact our customer service team immediately for assistance.
    • We will work with our shipping partners to resolve any issues and ensure that you receive your order in a timely manner.

  8. Address Accuracy:

    • Please ensure that your shipping address is accurate and complete to avoid any delays or delivery problems.
    • We are not responsible for any delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

  9. Shipping Policy Updates:

    • We reserve the right to update or modify our Shipping Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.

If you have any questions or concerns about our Shipping Policy, please feel free to contact our customer service team for assistance.